At Feralvoice.com, we take pride in delivering premium Digital Marketing, Design, Business Planning, and enterprise-grade IT solutions to our clients worldwide. Recognizing the need for transparency and customer satisfaction, we have meticulously crafted this comprehensive refund policy in adherence to legal standards and industry best practices.
1. 30-Day Money-Back Guarantee:
We stand firmly behind the quality of our services and offer a 30-day money-back guarantee. Should you find our services unsatisfactory within the first 30 days of your purchase, we are committed to providing a full refund without raising any inquiries.
2. Eligibility for Refund:
To be eligible for a refund, kindly ensure the following conditions are met:
- Refund Request Timing: Your refund request must be submitted within 30 days from the date of purchase.
- Services Completion: The services for which a refund is requested must not have been fully delivered or completed.
- Partial Refunds: Partial refunds concerning specific services and project progress within a package will be assessed on a case-by-case basis.
3. How to Request a Refund:
Initiating a refund is a straightforward process:
- Contact Customer Support: Please contact our customer support team at support@feralvoice.com. (Use the template provided below for best experience)
- Provide Details: Furnish your order details and include a concise yet comprehensive explanation of why you are seeking a refund.
- Prompt Processing: Our team is committed to processing your request promptly and guiding you through the necessary steps.
Email Subject:
Regarding return and refund
Email Template:
Hi,
[Write your reason to refund, kindly provide as much details as possible so we can assist you, act promptly and improve our services further]
Order Details (Required)
Username: [Your Username]
Project ID: [Your Project ID]
Date of purchase: [eg. 25/01/2022]
Transaction ID: [Your transaction ID]
Thank you.
Your Name
Company/Organisation Name
Attachments:
Payment receipt
Invoice
Ensure to Must attach Project Invoice which you can find in your 
Dashboard.
4. Refund Processing Time:
We acknowledge the importance of timely refunds. Upon approval of your refund request, we commit to processing the refund within 7 business days. The time it takes for the funds to reflect in your account may vary depending on your chosen payment method and financial institution.
5. Accepted Payment Methods:
To ensure global accessibility, we support various payment methods, each adhering to legal standards and security measures:
- Credit/Debit Cards: Safely process payments through major credit and debit cards.
- PayPal: Enjoy the convenience and security of PayPal for seamless transactions.
- Bank Transfers: For clients who prefer traditional banking methods, we facilitate secure bank transfers.
- Other Payment Methods: Contact Us for assistance with any other payment method of your choice.
6. Industry Compliance:
Our refund policy aligns with legal requirements and industry standards to ensure fairness and transparency. We are dedicated to providing our clients with services that meet and exceed their expectations, and this commitment extends to our refund procedures.
7. Changes to the Refund Policy:
This refund policy may be subject to periodic updates to reflect changes in our practices and industry regulations. Any modifications will be effective immediately upon posting the revised policy on our website.
8. Contact Information:
For any questions or concerns regarding our refund policy, please contact us at [support@feralvoice.com].
Don’t hesitate to contact us if you have any other questions.
Email: contact@feralvoice.com
Phone Number: +91-9123117527
Send us message: http://feralvoice.com/contact-us
Thank you for choosing Feralvoice.com. We appreciate the opportunity to serve you with excellence and integrity.
